Further Education And Training Certificate: Information Technology: Technical Support
NQF Level: 4 Credits: 163
SAQA ID: 78964
This course aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different aspects of Information Technology, such as computer hardware, computer software, networking, troubleshooting, and customer service.
Entry Requirements
Min Grade 11 or 12
Duration
12 months
Who should take this course? Any individual willing to be a qualified as an entry-level Technical Support professional with a good basic knowledge of the Information Technology field
Fundamentals
Core
Elective
Fundamentals
| 119469 | Read/view, Analyse & respond to a variety of text. |
| 12154 | Apply comprehension skills to engage oral texts in a business environment. |
| 119462 | Engage in sustain audience oral/signed communication & evaluate spoken/signed texts. |
| 119459 | Write/present/sign texts for a wide range of communicative contexts. |
| 9015 | Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems. |
| 9016 | Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues. |
| 7468 | Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues. |
Core
| 14927 | Apply problem solving strategies. |
| 14920 | Participate in groups and/or teams to recommend solutions to problems. |
| 14917 | Explain computer architecture concepts. |
| 14921 | Describe the types of computer systems and associated hardware configurations. |
| 114636 | Demonstrate an understanding of preventative maintenance, environmental, and safety issues in a computer environment. |
| 252210 | Handle a range of customers complaints. |
| 14919 | Resolve computer user’s problems. |
| 10313 | Comply with service levels as set out in a Contact Centre Operation. |
| 14908 | Demonstrate an understanding of testing IT systems against given specifications. |
| 14938 | Resolve technical computer problems. |
| 14913 | Explain the principle of computer networks. |
| 14926 | Describe information systems departments in business organisations. |
| 14944 | Explain how data is stored on computers. |
| 14963 | Investigate the use of computer technology in an organisation. |
Elective
| 14932
| Describe Synchronous/Asynchronous Communication with computers.
|
| 14922
| Demonstrate knowledge of the principles of electronic logic for computing.
|
| 14937
| Apply the principles of supporting users of local area networks.
|
| 14928
| Demonstrate knowledge of basic concepts of telecommunications.
|
| 14947
| Describe data communications.
|
| 14942
| Demonstrate an understanding of computer network communication.
|
| 14953
| Install a local area network.
|
| 14931
| Install networked computer application software |
